Privacy Policy & Terms
Introduction
JQK Malaysia ("we", "us", or "our") are committed to preserving the privacy and data of our users ("you", "your" or "players"). This Privacy Policy explains how we collect, use, process and disclose your information when you visit our website and use our gaming services. We operate in compliance with established data protection principles including the Malaysian Personal Data Protection Act (PDPA).
1. Information We Gather
We collect many types of information to provide you with a smooth and secure gaming experience. This includes:
- Personal Identifying Information: Name, DOB, sex, home address.
- Contact Details: Email address, phone number and messaging app handles (e.g. WhatsApp, Telegram).
- Financial Information: Bank account data, e-wallet information and transaction history needed to process your deposits and withdrawals safely.
- Technical Data: IP address, browser type, device information, operating system, login data.
- Usage Data: Data regarding your activity on our website, games played, betting behavior and time spent on sessions.
2. Use of Your Information
We process your data for the following legitimate business purposes:
- Account Management: To establish, confirm and administer your JQK gaming account.
- Transaction Processing: To allow for smooth deposits, withdrawals, and wager processing.
- Customer Support: To respond to your concerns, handle issues, and give technical support.
- Security and fraud prevention: To validate your identity, prevent money laundering, combat fraudulent activity and maintain a fair gaming environment.
- Marketing And Promotions: With your cooperation, to send you personalized offers, bonuses and news about JQK Malaysia. You can unsubscribe from these communications at any time.
- Legal Compliance: For compliance with appropriate licenses and legal requirements.
3. Data Sharing and Release
JQK Malaysia does not sell, rent or transfer your personal data to third parties for their marketing purposes. We may disclose your information in the following ways only:
- Service Providers: With trusted third party payment gateways, game developers and IT service providers who operate our platform for us under stringent confidentiality agreements.
- Legal and regulatory authorities, where needed by law, regulation or by any law enforcement agency, in the context of investigating fraud, money laundering or any other unlawful activity.
4. Cookies and tracking tools
We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. Cookies allow us remember your choices, keep you logged in, and monitor traffic to the site to help us improve our services. You have the option to turn off cookies through your browser settings, however this may limit your usage of some aspects of the JQK platform.
5. Data Security Measures
We employ best-in-class security practices like 256-bit Secure Socket Layer (SSL) encryption, sophisticated firewalls and rigorous access controls to help protect your data from unauthorized access, modification, disclosure or destruction.
6. Your Rights
You have the right to seek access to the personal data we hold on you, to request that we correct any inaccuracies, or delete such personal data. You also have the right to restrict or object to specific types of data processing. If you wish to exercise these rights, please contact our Data Protection Officer via our customer care channels.
7. Amendments to this Policy
JQK Malaysia retains the right to alter this Privacy Policy at any time We will notify you of important changes by posting the new policy on this page. By continuing to use our services you are accepting the updated policy.
