Get in touch

Contact JQK Malaysia

Here at JQK Malaysia, we believe that strong customer service is the backbone of a fantastic gaming experience. Have a question regarding your account? Need help with a deposit or withdrawal? Interested in learning more about our current promotions? Our professional support team is here for you 24/7, 365 days a year.

How to find us

Our helpful reps are here to help and you may contact us in many easy ways. Choose the method that suits you best:

• Live Chat 24/7: Click the chat icon in the lower right corner of your screen for fast support. We often respond in under 30 seconds.
• WhatsApp: For fast, on-the-go service, message us at .
• Telegram: Join our official Telegram channel at for support and exclusive information.
• Email Support: For further in-depth queries, cooperation opportunities or formal complaints, please email us at. We strive to respond to all emails within 12-24 hours.
• Special Client Services

JQK VIP Member

If so, you’ll get a dedicated VIP Account Manager. For prioritized, personalized support, specialized promotional offers, and quicker transaction handling, please contact us using your exclusive VIP WhatsApp channel available at the time of your tier upgrade.

FAQ (Frequently Asked Questions)

Before you contact us, you may find the answer you are looking for in our FAQ section below:

• How can I create an account? Click on the "JQK Sign Up" icon in the top right of the webpage. Choose a username, a strong password and provide your contact info. To activate your account, you will need to verify via SMS or email.
• What kind of payment do you accept? JQK Malaysia accepts many local payment alternatives such as Malaysian Online Banking (Maybank, CIMB, Public Bank, etc.), DuitNow, E-Wallets (Touch 'n Go, GrabPay), and prominent cryptocurrencies (USDT, BTC).
• What is the withdrawal time? We are proud of fast transactions. Withdrawals made using standard e-wallet and bank transfer methods usually take 5 to 15 minutes, as long as all wagering conditions are fulfilled and the account is verified.
• I lost my password. What do I do? “Forgot Password” option on the login screen. Click on the Enter your registered email or phone number and follow the instructions issued to you to reset your password safely.

Your feedback makes us better. If you have any thoughts on how we may improve your JQK Malaysia experience please feel free to let us know.